Experience

Work Experience

Wayfair
Senior Associate Product Manager (Jun '22 - Jan '24)

• Spearheaded the development of dashboards to enhance cost reporting transparency within the catalog data engineering space potentially saving $120,000 annually and secured buy-ins from senior leadership

• Optimized operational efficiency by reducing Mean Time to Acknowledge (MTTA) by ~90% and Mean Time to Respond (MTTR) by ~60% on reported production defects by refining user inputs for clearer problem statements, impact size, and business relevance

• Assisted in the refactoring of the site descriptions monolith to service-based architecture by providing interim support to stakeholders, resulting in refresh time improvements from 48 hours to near real-time and annual cost savings exceeding $100,000

• Improved transparency of backlog with stakeholders to ensure proper prioritization and focus within the data engineering team, reducing time spent in request meetings by over 50%.

Associate Product Manager (Oct '20 - Jun '22)

• Automated inefficient workflows that took over 3 hours of daily manual work to process user submitted bugs, reducing the manual time spent to less than 5 minutes

• Partnered with the data engineering team to identify the proper data source and create a dynamic dashboard in Google Looker Studio for monthly reporting and visibility for 300+ stakeholders

• Collaborated with Associate Directors and Directors to drive department-wide initiatives, including roadmap planning for 170+ team members, tracking engineering imperative OKRs, and organizing community learning events, achieving a NPS of over 20 for the learning events

Product Intern (Jun '19 - Aug '19)

• Led ongoing project initiative to enhance SKU description display, globalizing Wayfair sites across multiple geos and implementing multilingual translations, resulting in improved customer experience and reduced returns.

• Regularly utilized SQL to extract, analyze, and compile data for creating slide decks, facilitating effective communication of new features and progress updates to stakeholders